Returns, Refunds and Complaints Policy

Our Fresh Flowers Guarantee in Palmers Green

At Flowers Palmers Green, we are dedicated to delivering only the finest quality flowers to our valued customers throughout Palmers Green and the surrounding areas. As a trusted local florist serving both households and businesses, we take pride in providing beautifully fresh arrangements that delight every recipient. Your satisfaction is our utmost priority, and we back every order with our Fresh Flowers Guarantee.

Damaged-on-Arrival Policy

We ensure that all of our bouquets and arrangements leave our store in perfect condition. However, if your flowers are damaged upon delivery, please let us know as soon as possible, ideally within 24 hours of receipt. We kindly ask that you provide a brief description of the damage and, if possible, a photo to help us quickly resolve the issue. We will arrange a suitable solution, typically offering a replacement or refund depending on your preference and the extent of the damage. Our team will guide you through each step to ensure a smooth experience.

Freshness Window

All flowers from Flowers Palmers Green are guaranteed to remain fresh and vibrant for a minimum of 5 days from the time of delivery, as long as the care instructions provided are followed. Should your flowers wilt or lose their freshness within this window, please let us know promptly. Be prepared to provide order details and, if possible, photos that show the issue. We are committed to upholding our freshness guarantee for every bouquet and will work with you to find an appropriate solution.

Refund and Replacement Options

Your satisfaction is very important to us. If your order does not meet our usual high standards—whether it arrives damaged or does not stay fresh within our guaranteed period—we offer you a choice between a full refund or a free replacement of your order. Replacement deliveries will be arranged at the earliest convenience, with urgent cases prioritised. Refunds are processed promptly to the original payment method. Our team will clarify the steps and expected time frames when you contact us.

Complaints Process

We strive to give outstanding service on every order, but if you feel let down at any stage, please allow us the opportunity to improve. To register a complaint, please contact us with your concern, providing as much detail as possible, including your order number and delivery date. Our customer service team will thoroughly investigate and aim to respond within 24-48 hours. We promise a fair review and a clear explanation of our findings and any corrective action offered. Your feedback helps us continue to serve Palmers Green with exceptional service.

Trusted Local Florist Commitment

Flowers Palmers Green has built its reputation as a reliable and caring florist by putting customers at the centre of everything we do. As part of the Palmers Green community, we are dedicated to upholding the highest standards, whether delivering to homes, offices, or local events. Thank you for trusting us with your important moments—we look forward to making every experience memorable with the freshest flowers and responsive customer care.