E-commerce Terms for Online Flower Delivery in Palmers Green

Terms & Conditions for Ordering Flowers Online - Palmers Green Delivery

Introduction

Welcome to the Terms & Conditions of Flowers Palmers Green. These terms are designed to outline your rights and obligations when placing orders through our website for online flower delivery in Palmers Green and the surrounding areas. By using our e-commerce platform, browsing our website, or placing orders, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase.

Scope and Application

These Terms & Conditions apply to all users and customers who access our website to browse, select, and purchase flowers for delivery within Palmers Green and its neighbouring areas. They govern the order process, payment terms, cancellation procedures, limitations of liability, and applicable governing law within the UK.

Order Process

1. Selection of Products:
Customers can browse the available floral arrangements, bouquets, plants, and gift items on our website. All products displayed are subject to availability. Images of flowers and arrangements are for illustrative purposes only; actual products may vary due to the seasonal nature of flowers and the availability of floral varieties.

2. Placing an Order:
To place an order, select your preferred floral products, add them to your online basket, provide delivery information, and proceed to the checkout. Customers must provide accurate and complete personal and delivery details, including the recipient's address, contact information, and any special instructions for delivery. Please ensure these details are correct as we cannot be liable for delivery failures due to incorrect or incomplete information.

3. Order Confirmation:
Once your order is received, you will receive an automated confirmation via our website system confirming the details of your order. This confirmation does not signify our acceptance of your order but only acknowledges receipt. Acceptance occurs when we dispatch the products for delivery. In the event a product is unavailable, we will contact you as soon as possible to arrange a suitable alternative or issue a refund.

Payments

1. Accepted Payment Methods:
We accept payment via secure online methods, as indicated upon checkout. These may include major credit and debit cards, and other forms of electronic payment specified from time to time. All payments are processed in GBP (£).

2. Payment Authorisation:
By providing your payment information, you confirm that you are authorised to use the selected payment method. Payment must be made in full at the time of placing your order. Orders will not be processed or delivered until payment has been received and verified.

3. Security:
Our website uses industry-standard encryption and security measures to protect your personal and financial data during online transactions. However, Flowers Palmers Green shall not be held liable for any loss or damage you may suffer if a third party obtains unauthorised access to any data you provide in accessing or ordering from our site, unless it is due to our negligence.

Delivery

1. Delivery Areas:
We offer flower delivery across Palmers Green and surrounding regions, as specified on our website. Please check our list of delivery postcodes before placing your order to ensure your location is covered.

2. Delivery Times:
We strive to deliver on the requested date, but specific delivery times cannot be guaranteed. While we make every effort to meet your preferences, external circumstances (including but not limited to adverse weather, traffic delays, or supply issues) may impact delivery schedules. Same-day or next-day delivery options may be available; cut-off times apply and are communicated at checkout.

3. Recipient Absence:
If the recipient is not present during delivery, we may leave the flowers with a neighbour or in a safe location, as deemed appropriate by our delivery personnel. We will attempt to notify the recipient via the contact details provided. If delivery is not possible, a card will be left with instructions on how to arrange collection or re-delivery.

4. Quality and Substitution:
Due to the seasonal and perishable nature of flowers, certain varieties may not be available at the time of your order. In such cases, we reserve the right to substitute with items of equal or greater value and quality, in line with the style and colour scheme of the item ordered. We will endeavour to contact you if significant substitutions are necessary.

Cancellations and Amendments

1. Your Rights to Cancel or Amend:
You may cancel or amend your order by contacting us, provided the order has not yet been prepared or dispatched for delivery. We recommend that you notify us as soon as possible to increase the likelihood of a successful cancellation or amendment. Once the order has entered preparation or has been dispatched, cancellation or amendment may not be possible and you may be liable for any related costs.

2. Faulty or Damaged Goods:
If your flowers or products arrive damaged or do not meet your expectations, please contact us within 24 hours of delivery, providing photographs and a description of the issue. Where justified, we may offer a replacement, partial refund, or full refund, depending on the individual circumstances.

3. Non-Delivery:
If delivery fails for reasons attributable to Flowers Palmers Green (excluding inaccurate or incomplete delivery details provided by you), we will offer a re-delivery or full refund at your discretion.

Returns Policy

1. Perishable Goods:
Due to the perishable nature of flowers, we do not accept returns except where products are defective or damaged upon arrival. In such instances, please contact us immediately to arrange for a suitable outcome.

2. Non-Perishable Gifts:
For non-perishable items (such as vases, gift cards), statutory rights apply including the right to return within 14 days for a full refund provided the item is unused and in resalable condition, as per the Consumer Contracts Regulations.

Pricing and Promotions

1. Pricing:
All prices displayed on our website include VAT and delivery costs, unless stated otherwise. We reserve the right to change prices at any time. Orders will be charged at the price stated at time of purchase and confirmation.

2. Promotions:
Occasionally, we may offer special promotions, discounts, or vouchers. These are subject to specific terms and may be withdrawn or altered at our discretion.

Limitation of Liability

1. General:
Flowers Palmers Green shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or from any order placed. To the maximum extent permitted by law, our liability to you in relation to any order shall not exceed the total amount paid by you for that particular order.

2. Uncontrollable Circumstances:
We shall not be deemed in breach of these terms or otherwise liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to, natural disasters, pandemics, strikes, supplier difficulties, or disruptions in transport services.

3. Customer Obligations:
By placing an order, you warrant that you are legally eligible to do so, and that all information provided is accurate and complete. You are responsible for ensuring that the recipient's details are correct.

Personal Data and Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, store, and protect your data in accordance with applicable UK legislation, including the UK Data Protection Act and the General Data Protection Regulation (GDPR).

Intellectual Property

All content, images, designs, brand names, and trademarks appearing on our website remain the property of Flowers Palmers Green or their respective owners. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our site or services without express written permission.

Complaints and Feedback

We are committed to customer satisfaction and welcome your feedback at any time. Should you have a complaint regarding our products or services, please contact us promptly so we may investigate and strive to resolve the issue fairly and efficiently.

Amendments to Terms

We reserve the right to update or amend these Terms & Conditions at our sole discretion and without notice. Any changes will be posted on our website and become effective immediately upon posting. Continued use of our site after amendments indicates your acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with the use of our website or orders placed with Flowers Palmers Green will be subject to the exclusive jurisdiction of the courts of England and Wales.

Notices and Communication

Unless otherwise stated in these terms, all notices and communication regarding orders, cancellations, complaints, or other matters should be directed to us using the contact options provided on our website.

Final Note

These Terms & Conditions apply to all customers ordering online flower delivery with Flowers Palmers Green to addresses in Palmers Green and the surrounding areas. By placing an order on our site, you accept and agree to adhere to these terms in full. If you have any questions or require clarification, please consult our website or reach out to us for assistance.